PlatePalSupport
We're happy to help. Send us an email and we'll get back to you as soon as possible — usually within one business day.
Frequently Asked Questions
Why doesn't my target weight calculate?
PlatePal can only calculate weights that are physically achievable with your current plate inventory. For example, if your smallest plate is 2.5 lb, the app can only hit weights in increments of 5 lb (2.5 lb per side × 2). If a weight can't be loaded exactly, PlatePal will suggest the nearest achievable weight above and below your target.
Check your plate inventory in Settings → Plate Inventory to make sure the right plates are enabled.
How do I switch between pounds and kilograms?
Go to Settings (tap the gear icon) and select your preferred unit system under "Units." All weights, plate denominations, and barbell presets will switch automatically.
My gym has a different barbell — can I set a custom weight?
Yes. In Settings, tap "Barbell" and choose "Custom" to enter any barbell weight. This is useful for EZ bars, trap bars, or specialty barbells that don't match the standard Olympic presets.
What is the Reverse Calculator?
The Reverse Calculator lets you build up a weight by tapping plates instead of entering a target. This is useful when you're loading the bar incrementally — for example, starting at your warm-up weight and working up to your working weight — and want to track the running total.
What does "Unlimited" mean in the Plate Inventory?
Marking a plate denomination as Unlimited tells PlatePal to assume you have an unlimited supply of that plate — like in a commercial gym. This is the default setting for new installs so the app works immediately out of the box.
If you train at home and own specific quantities, switch the relevant plates to a fixed count and PlatePal will only use what you have.
How do I restore my premium purchase?
Go to Settings and tap "Restore Purchases." Your premium access will be restored as long as you're signed in to the same Apple ID used for the original purchase. If you continue to have trouble, please contact us and we'll help sort it out.
What's included in Premium?
Premium unlocks the following features:
- Multi-Gym Profiles — save separate plate inventories for every gym you train at and switch between them with a tap.
- Percentage Calculator — view your full training percentage breakdown (20%–120%) from any base weight.
- Reverse Calculator — tap plates to add them to the bar and watch the total build in real time.
- Custom Plate Colors — match the barbell visualization to the actual plates in your gym.
- Alternate App Icons — choose from a selection of alternate icons for your home screen.
The core Load calculator, barbell visualization, and plate inventory are all free; no time limit, no trial period.
Something isn't working right.
Please email us at support@possisoft.com with a description of what happened. Including your iOS version and device model helps us track it down faster. We read every message.