Support
We're happy to help. Send us an email and we'll get back to you as soon as possible, usually within one business day.
Getting help
A full help center with frequently asked questions is on the way. In the meantime, if you have a question about ErgSwap, whether it's picking the right equipment list, the difference between scaled and flat ratios, or why an air bike result leads with calories, just email us and we'll walk you through it.
When reporting a problem, including your iPhone model and iOS version helps us track it down faster. We read every message.
About the conversion numbers
ErgSwap's conversions come from the machine conversion charts published by CrossFit Affiliate Programming. They target equal effort and time domain, not equal calories burned and not equal distance, so treat them as a starting point for scaling a workout rather than a lab measurement. If a number looks wrong for your gym, tell us which machine and distance and we'll take a look.